Quadceros Privacy Policy

Last Updated: July 21, 2025

1. Introduction

Quadceros ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our animal monitoring platform, including our mobile application ("App"), hardware devices ("Devices"), and cloud services ("Services").

By using Quadceros products and services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

Account Information: Name, email address, phone number, billing address
Profile Information: Organization details, animal handler credentials, emergency contacts
Payment Information: Credit card details, billing information (processed through secure third-party payment processors)
Communication Data: Customer support interactions, feedback, and correspondence

2.2 Animal and Device Data

Our hardware devices collect various types of data about the animals in your care:

Biometric Data: Body temperature, heart rate, activity levels, movement patterns
Location Data: GPS coordinates, movement tracking, geofencing information
Environmental Data: Ambient temperature, humidity, air quality readings
Visual Data: Camera footage, photographs, video recordings
Behavioral Data: Sleep patterns, feeding times, activity schedules
Health Monitoring: Vital signs, stress indicators, abnormal behavior detection

2.3 Technical and Usage Data

We automatically collect technical information when you use our Services:

Device Information: Hardware model, serial numbers, firmware version, battery status
App Usage Data: Features used, session duration, user interactions, error logs
Network Data: IP address, internet service provider, connection quality
Performance Data: System diagnostics, crash reports, usage analytics

2.4 Third-Party Integrations

We may collect information from third-party services you connect to Quadceros:

Veterinary Systems: Health records, treatment history (with your consent)
Training Platforms: Performance metrics, certification data
Weather Services: Local weather conditions for context

3. How We Use Your Information

3.1 Service Provision

We use your information to:

Provide real-time animal monitoring and alerts
Process and analyze sensor data from devices
Generate health and activity reports
Maintain and improve device functionality
Provide customer support and technical assistance

3.2 Safety and Emergency Response

We may use your information for:

Sending critical alerts about animal health or safety
Contacting emergency services when configured by you
Notifying designated contacts during emergencies
Tracking lost or missing animals

3.3 Analytics and Improvement

We use aggregated and anonymized data to:

Improve our algorithms and predictive models
Enhance device performance and battery life
Develop new features and services
Conduct research on animal health and behavior patterns

3.4 Communication

We may use your contact information to:

Send service notifications and updates
Provide customer support responses
Share important safety or security information
Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

Cloud hosting and data storage
Payment processing
Customer support services
Analytics and performance monitoring
Device manufacturing and support

4.2 Emergency Situations

We may disclose information when we believe it's necessary to:

Respond to animal emergencies or safety threats
Comply with legal obligations or court orders
Protect the rights and safety of users, animals, or the public
Prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.4 Research and Development

We may share anonymized, aggregated data with:

Veterinary researchers and academic institutions
Animal welfare organizations
Industry partners for product development
Regulatory bodies for safety compliance

5. Data Security

5.1 Technical Safeguards

We implement industry-standard security measures including:

Encryption: Data encrypted in transit and at rest using AES-256 encryption
Access Controls: Multi-factor authentication and role-based access
Network Security: Secure communication protocols and firewalls
Regular Audits: Security assessments and penetration testing

5.2 Physical Security

Secure data centers with restricted access
Environmental controls and monitoring
Backup and disaster recovery systems
Hardware security modules for sensitive operations

5.3 Data Breach Response

In the event of a security incident, we will:

Investigate and contain the breach promptly
Notify affected users within 72 hours when required
Cooperate with law enforcement and regulatory authorities
Provide credit monitoring services if personal data is compromised

6. Data Retention

6.1 Retention Periods

We retain different types of data for varying periods:

Account Information: Until account deletion plus 90 days
Animal Health Data: 7 years for professional use cases, 3 years for personal use
Device Performance Data: 2 years from last device activity
Support Communications: 3 years from last interaction

6.2 Data Deletion

You may request deletion of your data by:

Contacting our support team
Using in-app data management tools
Closing your account (some data may be retained for legal compliance)

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

Access your personal information and animal data
Correct inaccurate or incomplete information
Download your data in a portable format
Restrict certain types of data processing

7.2 Marketing Communications

You can:

Opt out of marketing emails at any time
Manage notification preferences in your account settings
Request removal from our marketing lists

7.3 Data Portability

You may request a copy of your data in a commonly used format to transfer to another service provider.

8. Children's Privacy

Quadceros is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses
Adequacy decisions by regulatory authorities
Binding corporate rules where applicable

10. State-Specific Privacy Rights

10.1 California Residents (CCPA/CPRA)

California residents have additional rights including:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information
Right to non-discrimination for exercising privacy rights

10.2 European Union Residents (GDPR)

EU residents have rights including:

Right to data portability
Right to object to processing
Right to lodge complaints with supervisory authorities
Right to withdraw consent

11. Cookies and Tracking Technologies

11.1 Types of Cookies

We use various types of cookies and similar technologies:

Essential Cookies: Required for basic functionality
Performance Cookies: Help us understand how you use our Services
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Provide insights into usage patterns

11.2 Cookie Management

You can control cookies through:

Browser settings and preferences
Third-party cookie management tools
Opt-out mechanisms provided by analytics providers

12. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services, and we encourage you to review their privacy policies.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

Notify you of material changes via email or app notification
Post the updated policy with a new "Last Updated" date
Maintain previous versions for your reference

14. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

15. Regulatory Compliance

Quadceros complies with applicable privacy laws including:

California Consumer Privacy Act (CCPA)
General Data Protection Regulation (GDPR)
Children's Online Privacy Protection Act (COPPA)
State data breach notification laws